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Privacy Policy


TheTicketSellers (and eventree) would like to reassure customers that their privacy and the way in which we collect data about them is very important to us. The site is covered by 256-bit encryption protecting personal details. Payment processing is conducted by Axcess, PayPal and by, who employ financial institution level security. More on their security policy can be found here:

We do not store financial information

Information about our Organisation and Web site

Modern information and communication technologies play a fundamental role in the activities of an organisation like TheTicketSellers (and eventree). We are based in the UK.

Our principal activity is: Ticket Agent

Our privacy policy covers TheTicketSellers, eventree and their web sites:

Organisation Name:



32 Frederick Street

City, Zip:

Birmingham, B1 3HH


West Midlands




Birmingham29 Ltd

Web Sites(s): 

Providing Visitors with Anonymous Access

You can access our Web site home page and browse our site without disclosing your personal data. Registration is required if you wish to make a purchase from the site.

Automatic Collection of Information

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We use cookies to store personal data. Some pages on our website may also use third party cookies to enable our clients and partners to track visits to specific pages and subsequently display relevant adverts on social media platforms. You can find out more about this and discover ways to manage tracking at this location:

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services in order to successfully process your payments and despatch either physical or e-tickets to you.

We may from time to time, contact you with information about other products or services you may find useful. You have the right to opt out of these mailings at any time by clicking the unsubscribe link on any email or logging into your account with us and un-checking the box to remove yourself from any list. Please note, if you do this before receiving correspondence relating to your order, you may not receive confirmation of this order.

As an authorised ticket agent, we act on behalf of promoters and venues to sell tickets upon their behalf. As such, we may share your information with them so we or they may contact you again regarding similar products or services. As above, you may opt out of these mailings at any time.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Children`s Privacy

The majority of events for which we sell are for 18 and over, so we rarely collect personal data from children.

We do not take specific steps to protect the privacy of children who disclose their personal data to us.

Confidentiality / Security

We use a secure transmission method to send us the following types of personal data:

  • primary personal data (such as name and contact details)
  • identifiers (such as website password)

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Access to the personal data we may hold about you

You can ask us, by emailing or by calling customer services on 0121 472 6688 whether we are keeping personal data about you. Alternatively, you can login to your customer zone using your email address and password where you can change personal information held about you. This information should always be accurate or future orders may not successfully process.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased.

Third party policies

We cannot be responsible for the privacy policies of other companies who may advertise on our site. If you follow a link to another web site, please consult their individual policy.

Transfer of personal information in the event of the sale of the company

If the company is sold, customer information may be included as part of that sale but use of this information will still be governed by the terms set out in this policy.

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:


Liz Cobley


Customer Services


32 Frederick Street
Birmingham B1 3HH

Phone number:

0121 472 6688

Email address:

Postal address:

32 Frederick Street
Birmingham B1 3HH