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Promoter T's & C's

Terms and Conditions

  1. The Promoter appoints TheTicketSellers to sell tickets for their event. TheTicketSellers acts purely as an agent and has no responsibility for the event itself.

  2. The Promoter confirms they have made all the necessary hire arrangements with the venue and contracted artists to perform as advertised.

  3. The Promoter will register an account with TheTicketSellers and may then upload their event(s) onto the website.

  4. It is the Promoter’s responsibility to ensure all event and ticket detail listed are accurate. TheTicketSellers cannot be held liable for any errors.

  5. The Promoter must not upload any Name or other content that is protected by copyright or other limitation, without express permission from the licence holder or their agent. If TheTicketSellers are informed of such breach, content may be removed without notification.

  6. If the Promoter requests TheTicketSellers load their event, it is their responsibility to check the final listing for any errors. Once live, TheTicketSellers accept no responsibility for any errors.

  7. All tickets are processed through TheTicketSellers' merchant account, where funds will be held on trust for the promoter in a separate client account.

  8. All processing fees are covered by TheTicketSellers, so the full face value loaded by the Promoter will be received by the Promoter (unless the Promoter chooses to embed the per-ticket booking fee within the ticket price).

  9. Unless agreed in advance, TheTicketSellers will add a 10% booking fee to the ticket, which can be paid by the customer or incorporated within the ticket price.

  10. The amount redeemed to the Promoter is inclusive of VAT (if applicable) and it is the Promoters’ responsibly to conduct their tax affairs accordingly.

  11. TheTicketSellers will provide the Promoter with a receipt following the event, detailing tickets sold and remittance due.

  12. Payments will be made on the Wednesday following the event by BACS transfer, unless prior arrangements have been made.

  13. It is the Promoter's responsibility to enter and update payment details and select the account for payment if more than one is registered.  TheTicketSellers take no responsibility if any payments are made to the wrong account.

  14. Should any overpayment be made in error by TheTicketSellers, it is the responsibility of the Promoter/directors to notify TheTicketSellers immediately.  Overpayments must be returned immediately upon notification.  The event and its organisers/directors are personally liable for repaying these funds.

  15. In the instance of complaints about the event being received by TheTicketSellers, ticket payment may be withheld for up to 1 month, to resolve any disputes with customers (this time period may change).

  16. TheTicketSellers will not refund tickets without the Promoter’s agreement unless we cannot contact the Promoter within 1 week of the event by means listed on the Promoter’s account.

  17. You agree to include TheTicketSellers logo or web address & telephone number on all your promotions (unless TheTicketSellers is your exclusive Box Office).

  18. We do not recommend that you display any advertisements where you do not have prior arrangements.

  19. Should TheTicketSellers receive a fine due to any illegal promotions undertaken by the Promoter i.e. fly posters or hand-to-hand flyering, the cost will be passed over and if necessary, deducted from any ticket money due. Whenever possible TheTicketSellers will pass on any communication received from councils to relevant parties but will not be held responsible if contact cannot be made.

  20. If an event is cancelled for any reason and you do not inform us in advance, you agree to pay TheTicketSellers the total amount of booking fees, transactions charges and any other associated fees so that we can refund the customers in full.

  21. The promoter is solely responsible for ensuring that the number of tickets sold for an event complies with capacity requirements/licenses.

  22. It is your responsibility to enter and update your contact details.

  23. The promoter must not include any information on their event(s) page(s) referring to other ways of purchasing tickets to their event(s), through any means. This includes any special offers, prices, packages, or 'on the door' sales that are not listed on TheTicketSellers or any other information that may decrease or negatively affect sales with TheTicketSellers.

  24. All of the Terms and Conditions are governed by English law.