Delivery

Paper tickets & postage charges

Please note: all tickets will be despatched no sooner than 2 weeks before an event.  

For some events, the promoters provide us with paper tickets which we will send to you using the Royal Mail postal service.

Recorded Delivery. 1st class requiring signature (1-5 days delivery from dispatch). We offer our customers up to £100 insurance for this method.

We use Recorded Delivery at £2.25. Items will be sent first class and need to be signed for. You will receive an email from us when your tickets are despatched which contains your Royal Mail track and trace reference number. You can also find this reference in your control panel. If you miss the postman, you should receive a card through your door but if not, you can use the number we have sent you. Items are kept at your local sorting office for a week before they are returned to us. Your tickets will be insured by us up to £100. If your tickets are returned to us, we reserve the right to charge you again for re-posting.

Special Delivery. Guaranteed next day delivery (from dispatch) requiring signature, £500 insurance as standard.

When tickets are ordered within 5 days of an event or for more expensive items, we recommend Special Delivery at £6.00 which offers £500 insurance and guaranteed next day delivery. You will receive an email from us when your tickets are despatched which contains your Royal Mail track and trace reference number. You can also find this reference in your control panel. If you miss the postman, you should receive a card through your door but if not, you can use the number we have sent you. These items also need to be signed for as above but missed deliveries will be held for one month before being returned to us. Please note that delivery is only guaranteed after your order has been packed. At busy times, your tickets may arrive up to a week after ordering but rest assured, they will be there in plenty of time for the event.

Customers may elect to pay the lower charge for postage but we must remind them that in doing so, rights to the increased level of insurance are forfeited and TheTicketSellers take no responsibility for any loss caused.

Track & Trace

To check your track & trace number, visit www.royalmail.com and simply insert the reference number provided to you into the space. If you delete the email we send you giving this reference, you can always log back into your control panel and check it there.

On occasion, if your tickets are stuck in the post, we may charge you again for a replacement ticket that you can collect on the door. Providing you let us know in advance and return the ticket to us immediately after the event, we will be able to refund the value of this ticket. 

What is an e-ticket?

(Also known as Door Collection Codes or paperless tickets)

Please note that for some larger events, you will be sent a barcode to print at home and bring with you. This will be clearly explained in your confirmation email.

Instead of purchasing a paper ticket, many customers now choose to buy an e-ticket. This is simply a reference code that you will be required to present at the door (instead of handing over a piece of paper, you simply give your name and code). It will be valid for the number of people you have paid for I.E. one e-ticket or code may be valid for 4 people. It is helpful (but not essential) if all the members of your group arrive at the venue at the same time.

E-tickets are issued by email, text and/or phone and eliminate the need for post. Some promoters no longer print paper tickets meaning everyone attending the event will have an e-ticket. This reduces paper waste and is more environmentally friendly.

Avoiding the need to post items removes problems associated with having to be in to sign for goods or worse, items going missing. It also means you can often book tickets just minutes before an event begins.

How to book e-tickets - a brief guide

  1. select the event & number of tickets

  2. pay through our secure servers

  3. receive your e-ticket code

  4. give this code at the door

How to book an e-ticket - a full guide

To book, choose the event you would like to attend in the usual way and select how many tickets you need. You will know if the ticket is a paper ticket icon_paper_ticket or e-ticket  E-Ticket - Give your code at the doorby the icon next to the ticket and the postage costs offered.

We will send a text message containing your e-ticket code as well as an email confirmation.

For certain events, you will have to produce the original card you used to make payment at the door/at the gate, to verify your ticket. You will know if this is the case when ordering, as you have to tick a box to say you are the cardholder and are happy to take the card with you.

The items you have selected will be placed into your trolley and you will see the icon in the top right hand corner change. When you are ready, you will `Proceed to Checkout` where you will have to login or register with the site if this is your first visit.

We charge a transaction charge, which helps with our processing costs and the extra security involved with e-tickets. This is only charged once per order so you can reduce costs by ordering multiple tickets.

Once you have paid through our ultra-secure servers, your e-ticket will be sent to you by email and text (if you entered a mobile number). If you make your order by phone and do not have an email address, we can give you this e-ticket reference at the end of your order.

Your e-ticket corresponds with a list at the door, so simply arrive at the venue and give the reference number in order to gain entry for the number of people you`ve paid for.

If you ticked the box to say you'll present the payment card, you must do so or the venue may refuse your entrance. If this happens, we are not able to offer you a refund.

Would you rather speak to someone in person? Then please feel free to ring customer services - 0844 870 0000

**PHONE LINES OPEN 24 HOURS A DAY!!!**

How to book a paper ticket - a brief guide

  1. select the event & number of tickets

  2. pay through our secure servers

  3. receive your confirmation email

  4. wait for tickets to arrive (must be signed for)

How to book a paper ticket - a full guide

To book, choose the event you would like to attend in the usual way and select how many tickets you need. You will know if the ticket is a paper ticket icon_paper_ticket or e-ticket E-Ticket - Give your code at the doorby the icon next to the ticket and the postage costs offered.

The items you have selected will be placed into your trolley and you will see the icon in the top right hand corner change. When you are ready, you will `Proceed to Checkout` where you will have to login or register with the site if this is your first visit.

Once you have paid through our ultra-secure servers, we will send a confirmation email thanking you for your payment.

When your tickets are packaged up ready for despatch, we will send another email containing your Royal Mail Track & Trace number (this can also be found by logging into your control panel).

You need to sign for your tickets so look out for a card pushed through your door if you are not in.

More information about postage can be found here.

Would you rather speak to someone in person? Then please feel free to ring customer services - 0844 870 0000

**PHONE LINES OPEN 24 HOURS A DAY!!!**