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Delivery

Track & Trace

To check your track & trace number, please drop us an email (info@theticketsellers.co.uk) and we can provide this for you. Once attained, visit www.royalmail.com and simply insert the reference number provided to you into the space. 

On occasion, if your tickets are stuck in the post, we may charge you again for a replacement ticket that you can collect on the door. Providing you let us know in advance and return the ticket to us immediately after the event, we will be able to refund the value of this ticket. (Also known as Door Collection Codes or paperless tickets).

Would you rather speak to someone in person? Then please feel free to ring customer services - 0844 870 0000 (24 hrs - charges apply). 

E-tickets & Barcodes

Please note that for some events, you will be sent a barcode to print at home and bring with you or an E-ticket code. This will be clearly explained in your confirmation email.

Instead of purchasing a paper ticket, many customers now choose to buy an e-ticket. This is simply a reference code that you will be required to present at the door (instead of handing over a piece of paper, you simply give your name and code). It will be valid for the number of people you have paid for I.E. one e-ticket or code maybe valid for 4 people. It is helpful (but not essential) if all the members of your group arrive at the venue at the same time.

E-tickets are issued by email and text messages. Barcodes are issued via email two weeks before the event date.

Avoiding the need to post items removes problems associated with having to be in to sign for goods or worse, items going missing. It also means you can often book tickets just minutes before an event begins.

  1. select the event & number of tickets

  2. pay through our secure servers

  3. receive your e-ticket code (or barcode)

  4. give this code at the door (or show your barcode)

To book, choose the event you would like to attend in the usual way and select how many tickets you need. You will know if the ticket is a paper ticket or e-ticket  by the icon next to the ticket and the postage costs offered.

We will send a text message containing your e-ticket code as well as an email confirmation.

For certain events, you will have to produce the original card you used to make payment at the door/at the gate, to verify your ticket. You will know if this is the case when ordering, as you have to tick a box to say you are the cardholder and are happy to take the card with you.

The items you have selected will be placed into your trolley and you will see the icon in the top right hand corner change. When you are ready, you will `Proceed to Checkout` where you will have to login or register with the site if this is your first visit.

We charge a transaction charge, which helps with our processing costs and the extra security involved with e-tickets. This is only charged once per order so you can reduce costs by ordering multiple tickets.

Once you have paid through our ultra-secure servers, your e-ticket will be sent to you by email and text (if you entered a mobile number). If you make your order by phone and do not have an email address, we can give you this e-ticket referenceat the end of your order.

Your e-ticket corresponds with a list at the door, so simply arrive at the venue and give the reference number in order to gain entry for the number of people you`ve paid for.

If you ticked the box to say you will present the payment card, you must do so or the venue may refuse your entrance. If this happens, we are not able to offer you a refund.

Paper tickets and postage

Please note: all tickets will be despatched no sooner than 2 weeks before an event.  

For some events, the promoters provide us with paper tickets which we will send to you using the Royal Mail postal service.

Recorded Delivery
1st class requiring signature (1-5 days delivery from dispatch). We offer our customers up to £100 insurance for this method. 

Items will be sent first class and need to be signed for. You will receive an email from us when your tickets are despatched. If you miss the postman, you should receive a card through your door. Items are kept at your local sorting office for a week before they are returned to us. Your tickets will be insured by us up to £100. If your tickets are returned to us, we reserve the right to charge you again for re-posting.

Special Delivery
Guaranteed next day delivery (from dispatch) requiring signature, £500 insurance as standard.

When tickets are ordered within 5 days of an event or for more expensive items, we recommend Special Delivery at which offers £500 insurance and guaranteed next day delivery. You will receive an email from us when your tickets are despatched. If you miss the postman, you should receive a card through your door. These items also need to be signed for as above but missed deliveries will be held for one month before being returned to us. Please note that delivery is only guaranteed after your order has been packed. At busy times, your tickets may arrive up to a week after ordering but rest assured, they will be there in plenty of time for the event.

Customers may elect to pay the lower charge for postage but we must remind them that in doing so, rights to the increased level of insurance are forfeited and TheTicketSellers take no responsibility for any loss caused.

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