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Contact Us

FAQ

Before contacting us please read the following FAQ to see if any of these helps to answer your question.

 

How do I buy a ticket?

Click here to browse all events listed on our website, add the tickets you want to your basket and follow the instructions on screen - enjoy the event!

 

I am unable to complete my purchase / my card isn’t being accepted

If you are having problems making your purchase please contact us either by email or by phone 0121 472 6688 (24hrs)

 

When will my tickets arrive?

If you have purchased a door code ticket you will receive an email straight after your purchase with the code you need to give at the event.  If you have purchased barcoded tickets please check your confirmation email for dates of when tickets will be sent out, or alternatively log into your account here, go to ‘e-tickets and barcodes’ for more information on when they will be sent

 

Why are my barcodes showing as unavailable? 

They will show as unavailable until approximately 4 weeks before the event. The date they are being sent will appear on the order confirmation as well as on the page ‘e-tickets and barcodes’

 

I have lost my ticket

Log into your account here go to ‘e-tickets and barcodes’ from here you will either see the door code or the option to download the barcodes.

 

I purchased tickets but I haven’t had a confirmation email?

Please check your spam/junk folders if it isn’t in here please contact us either by email or by phone 0121 472 6688 (24hrs)

 

I need to change my contact details 

You can do this logging on to your account here and selecting ‘update your personal details’ in the control panel 

 

I want to transfer the tickets to someone else 

Unfortunately you are unable to transfer tickets to another person/account.

 

Some events require names on tickets, you can change these by logging into your account here and following the instructions in the green box.

 

If there isn’t a green box when you log in then specific names are not required on the tickets, therefore the person attending will need to have the ticket and your details should they be asked for them.

 

I can’t print off my ticket, what can I do?

If you have a door code ticket you only need to provide the door code, your name and postcode to enter the event. If you have a barcode you can download the ticket to your mobile and show this to enter the event 

 

I can’t log into my account

Try resetting your password, see below, and if you are still unable to log in please contact us either by email or by phone 0121 472 6688 (24hrs)

 

I can’t remember my password

Click here to reset your password

 

How can I get a refund for my tickets?

Unfortunately the majority of events are non-refundable, however there are some events that have exceptions, you will be able to find out if the event you have booked for allows refunds by going to their website. 

 

If you took out booking protection at the point of purchase you’ll need to claim directly through Booking Protect Claim Booking Protect.

 

How do I change the name on the tickets?

Some events require names on tickets, you can change these by logging into your account here and following the instructions in the green box.

 

If there isn’t a green box when you log in then specific names are not required on the tickets, therefore the person attending will need to have the ticket and your details.

 

Why do I have to pay a booking fee and transaction fee?

TheTicketSellers are a primary ticket agent, processing orders on behalf of event organisers. 

 

The Face Value is the amount per ticket passed on to the organiser. TheTicketSellers add a booking fee per ticket, usually on top of the Face Value, which covers the cost of processing your payment securely, keeping your data safe and protecting against fraud. 

 

In addition, we may charge a fulfilment fee, paid once per order.  This fee supports the fulfilment of your order; scalable platforms for ticket buying, 24 hour telephone support, ongoing web development for an enhanced customer experience, development of software enabling event organisers to scan your tickets quickly plus provision of hardware and on-site support. 

 

When are my instalments due/deadline for payments, what happens if I miss it? 

Log on to your account here and select the event, from here you will be able to see when the payments are due. Unfortunately if you have missed your deadline your ticket will no longer be valid. To attend the event you would need to purchase new tickets if they are available. 

Get in touch

If the above hasn't answered your question you can get in touch with us using these details:

Email: info@theticketsellers.co.uk

Phone: 0121 472 6688 (24 hours)

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